STARFACE fully supports telephony and computer application integration.

The benefits to you: to work with one unified solution that connects all your employees, fastens your communication processes, improves customer retention and maximizes your company’s efficiency and productivity. By having direct access to centrally archived telephony-related data, your employees can always keep track of real time records of all customer interactions and customer issues can be resolved in real time.

In addition to your CRM system, STARFACE provides you with convenient telephony features and incoming calls can be handled quickly and competent: voicemail systems, moderated conference calls, fax system, and many more advanced features support your employees during their daily routine calls.

STARFACE offers:

• ... Never misdial phone numbers again. Initiate a phone call with one click on a CRM record.
• ... Quickly identify who’s calling you before taking the call: STARFACE signals inbound calls.
• ... Archive all phone calls instantly.
• ... Direct access to identical information: telephony-related data will be archived centrally

The new version of STARFACE provides you with “ready-to-go” integrations for the following CRM systems:

• Microsoft Dynamics CRM
• Outlook
• Salesforce
• SugarCRM
• IBM Lotus Notes
• Sage Office Line
• CAS genesisWorld